1. Service provider
SLG TAXIS SERVICES, Avenue Henri-Golay 12C, 1219 Châtelaine, Switzerland, UID CHE-155.135.093. Contact: +41 79 104 37 56.
SLG TAXIS Premium · Booking terms
Terms and conditions
These terms apply to chauffeur and taxi services supplied by SLG TAXIS SERVICES under the SLG TAXIS Premium brand.
Last updated: 28 October 2026
2. Booking and confirmation
A request sent through the website, WhatsApp or by phone is not a confirmed booking. The booking becomes binding after SLG TAXIS Premium confirms availability, the journey, vehicle category, price and any special conditions in writing, and after full payment unless approved corporate-account terms apply.
3. Rates and payment
The confirmed rate is stated before the journey and includes VAT unless expressly indicated otherwise. Full payment is required before confirmation. Credit cards, including American Express, are accepted; a 3.5% card processing fee applies. Approved corporate accounts may be billed under agreed terms.
4. Cancellation
Cancellation is free more than 48 hours before pickup. Between 48 and 24 hours before pickup, 50% of the confirmed price is charged. Less than 24 hours before pickup, in the event of a no-show, or once the chauffeur is en route, 100% is charged and the service is non-refundable.
5. Changes
A change requested at least 24 hours before pickup is subject to availability and a CHF 50 administration fee. A change requested less than 24 hours before pickup may be treated as a cancellation and a new booking. Any price difference is communicated before acceptance.
6. Waiting time and delays
For Geneva Airport arrivals, 60 minutes of waiting are included from the actual landing or agreed pickup time, according to the written confirmation. Additional waiting may be charged at the rate communicated for the booking. The passenger must provide accurate flight and contact information.
7. Passengers and luggage
The customer must select a vehicle suitable for the number of passengers, luggage and any special equipment. SLG TAXIS Premium may refuse unsafe or unlawful carriage. Child seats must be requested in advance and are subject to availability and the quoted supplement.
8. Performance of the service
SLG TAXIS Premium may provide an equivalent or higher vehicle category when the booked vehicle is unavailable. Journey times are estimates and may be affected by traffic, weather, border controls or other circumstances outside reasonable control. Mandatory statutory rights remain unaffected.
9. Customer responsibility
The customer is responsible for providing complete and accurate addresses, times, contact details and travel information, and for being ready at the agreed pickup time. Cleaning or damage caused by a passenger may be billed at actual cost after evidence is provided.
10. Applicable law
Swiss law applies. The courts of the Canton of Geneva have jurisdiction, subject to any mandatory jurisdiction that applies to the customer. If the language versions differ, the French version prevails.